Privacy Policy for XenPay

1. Information We Collect

We collect the following categories of information to provide and enhance our services:

1. Personal Information

   1. Full name, email address, phone number, and date of birth
   2. Government-issued identification documents (if applicable).
   3. Billing and payment details.

2. Technical Information

   1. IP address, browser type, device details, and operating system
   2. Usage data, including interactions with our website and services.

3. Transaction Information

   1. Cryptocurrency wallet addresses.
   2. Details of transactions made through XenPay.

2. How We Use Your Information

The information we collect is used for the following purposes:

• Transaction Processing: To enable secure cryptocurrency purchases and sales
• Account Management: To create, verify, and maintain your user account.
• Customer Support: To respond to inquiries and resolve issues.
• Compliance: To adhere to legal, regulatory, and anti-fraud requirements.
• Service Improvement: To enhance the functionality and security of our platform.

3. Know Your Customer (KYC) Compliance

To comply with legal and regulatory requirements, XenPay implements a Know Your Customer (KYC) process to verify the identity of our users.

1. Information Collected for KYC

   During the KYC process, we may collect the following:

   1. Identity Documents: Passport, national ID, or driver’s license.
   2. Proof of Address: Utility bills, bank statements, or other documents verifying your address.
   3. Photographic Evidence: A selfie or a photograph of you holding your identification document
   4. Additional Details: Date of birth, nationality, and other relevant information.

2. Purpose of KYC Data Collection

   The KYC data is used for:

   1. Verifying the identity of users to ensure platform security.
   2. Detecting and preventing fraudulent transactions and identity theft.
   3. Complying with Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) regulations.

3. Sharing and Protection of KYC Data

   1. Secure Handling: All KYC data is encrypted and stored securely.
   2. Trusted Partners: We may use third-party service providers to process KYC data, ensuring

   compliance with international standards

   1. Legal Disclosure: Your KYC data may be shared with regulatory authorities when required by law.

4. Retention of KYC Data

   We retain KYC data for as long as necessary to comply with legal and regulatory obligations. After the required retention period, the data will be securely deleted or anonymized.

5. Consequences of KYC Non-Compliance

   Failure to complete the KYC process may result in restricted access to XenPay services, including transaction limits or account suspension.

4. Data Sharing and Disclosure

We do not sell your personal data. However, we may share it under the following circumstances:

• Service Providers: With trusted third-party vendors for payment processing and identity verification.
• Legal Requirements: To comply with laws, regulations, or government requests.
• Protection of Rights: To enforce our terms and policies or protect our users.

5. Data Security

We implement robust security measures to protect your data:

• End-to-end encryption for sensitive data
• Regular security audits and updates to mitigate risks.
• Access restrictions to ensure only authorized personnel can handle sensitive data.

While we strive to safeguard your information, no system is entirely immune to security breaches.

6. Cookies and Tracking

XenPay uses cookies and similar technologies to enhance your user experience. Cookies help us:

• Analyze website traffic and usage patterns
• Store user preferences for a personalized experience.

You can manage or disable cookies through your browser settings.

7. Your Rights

You have the following rights concerning your personal data:

• Access Your Data: Request access to the information we hold about you.
• Correct Information: Correct inaccuracies in your personal data.
• Delete Data: Request deletion of your data, subject to legal requirements.
• Restrict Processing: Limit how your data is processed in specific circumstances.

To exercise these rights, contact us at privacy@xen-pay.com.

8. Third-Party Links

Our website may contain links to external sites. XenPay is not responsible for the privacy practices of third-party websites and encourages you to review their policies.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "Effective Date." Please review this policy regularly to stay informed.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

If you have any questions or concerns about these Terms of Use, please contact us:

• Email: support@xen-pay.com
• Message : Contact